Willow Stream Spa at Fairmont Zimbali Resort

On the eastern coast of South Africa, overlooking the vast Indian Ocean, Zimbali—Zulu for 'valley of flowers'—is a resort destination unlike any other. Unspoiled and lush, marked by endless beaches and clear skies, Zimbali exceeds your imagination's greatest expectations.

Inside exclusive Fairmont Zimbali Resort, Willow Stream Spa echoes the resort's promises of relaxation, pampering and unforgettable experiences, and sets the stage for your energy journey.

Take time to experience our unparalleled facilities: Unwind before or after your treatment on our spa terrace, whose spectacular views of the ocean will calm and soothe you. Immerse yourself in our relaxing outdoor mineral pool. Step into a luxurious steam shower and let the day's stresses melt away. Or reconnect with your loved one in our tranquil couple's lounge or one of our spacious couple's suites.

Of course, our treatment menu ensures that your spa visit is truly memorable. The unique bounty of South Africa punctuates our offerings, from an indulgent marula milk bath (featuring the country's celebrated marula fruit) to a stress-relieving intonga stick massage to a hydrating potato, rooibos, aloe and marula mask.

We offer many tailored treatments to address your specific health and skin needs, and we have also selected and developed experiences and packages specifically for men, couples and wedding parties. Each experience is designed to help you slow down and find the energy you hold within, in a peaceful, authentic environment. Discover Willow Stream Spa at Fairmont Zimbali Resort. Discover your energy.

Willow Stream Spas are acclaimed around the world for our focus on finding innovative ways to help guests discover their own energy. Energy makes the difference between living and living well; recharging our energy allows us to flow, rather than fight, through life. That is why energy renewal is our mission.

Each of our spas is designed to reflect the beauty and ambience of its location and of the hotel in which it is located, so no two are alike. But all of our spas have this in common: They deliver an outstanding experience. Simply being here—away from the chaos of everyday life— relaxes our guests and starts them on their energy journey.

Our spa experiences combine authentic and effective treatments with a place for you to spend time alone or with your friends. Social spaces by the pool, relaxation lounges and steam rooms, yoga and fitness areas— all are designed to stir our passion for living with abundant energy.

Download Zimbali Willow Stream Spa Rates here

Download Zimbali Willow Stream Spa Guide here

Enhancing your spa experience

Spa experience

Willow Stream Spa experiences last at least an hour. We want you to take the time you need to find your energy.

Spa environment

Willow Stream Spa is an adult sanctuary. Guests must be 18 or older. For your peace and privacy, cellphones, BlackBerrys and other electronic devices are not permitted. If you wish to receive messages during your time with us, please let our staff know and we'll be happy to assist you.


Please call +27 32 538 5000. To accommodate your preferences, advance reservations are recommended. Our knowledgeable Spa Experience Coordinators are delighted to guide you to the experiences that suit your needs.

Cancellation policy

If you must reschedule or cancel any spa appointment, please notify the spa four hours in advance to avoid being charged for the service. Cancellation of a package requires 48 hours' notice. Missed appointments without proper notice are subject to a 100% charge for reserved services.

Hours of operation

Spa facility: 9:00 am–8:00 pm
Fitness centre: 6:00 am–8:00 pm

Making spa appointments

Consult with our Spa Experience Coordinators to select treatments that fulfil your personal requirements. To ensure availability, please book your appointments before you arrive at the hotel. Questions are welcome.

Spa arrival and etiquette

We recommend that you arrive 45 minutes before your first scheduled spa appointment. This gives you time to familiarize yourself with the facilities and relax before your treatments. Please note, all treatments end on time, regardless of start time. Please leave jewellery and valuables in your room safe or the hotel safe.

Health matters

Please inform us of any health conditions at the time of booking (e.g., high blood pressure, heart condition, allergies, pregnancy). Consumption of alcohol before,
during or directly after spa treatments is not recommended. You will be asked to complete a medical-history form upon arrival, so we can better customize your
experience to your needs.

Spa attire

You will receive a robe and sandals to wear between spa treatments, and a locker for your personal belongings. Our therapists are highly trained in draping procedures to ensure your complete privacy; however, for your comfort, undergarments may be worn during treatments. Swimsuits are required in some areas of the spa.

Spa Experience Coordinators

Whether in the spa or by phone, our Spa Experience Coordinators will be happy to plan your treatments and answer any of your questions.

Willow Stream Spa gift cards

Willow Stream Spa gift cards may be purchased for all spa services and packages. Please contact Willow Stream Spa reception for further information.

Taxes and service charges

Prices include VAT. For all spa packages and contracted services, a 10% service charge will be added. Local taxes will be added to all spa services and packages.


Additional gratuities for exceptional service can be added to your bill upon checkout.


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